Shipping and Returns Policy

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Shipping, Delivery & Returns

At Makenzie Bailey, we carefully select the safest and most appropriate shipping method for each item based on its size, weight, fragility, and destination. Many of our furnishings and accessories ship directly from our manufacturers and vendor warehouses throughout the country.

Please review the following shipping, delivery, damage, and return policies before placing your order.

How Will My Order Ship?

Once your order ships, you will receive an email with available tracking information. Because items may ship directly from different manufacturers or warehouses, orders containing multiple products may arrive in separate shipments and at different times.

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, weather, manufacturer delays, holidays, and other circumstances outside of Makenzie Bailey's control may affect delivery times.

We currently cannot ship to P.O. Boxes or Military APO addresses.

Small Parcel Delivery

Smaller and lighter items are generally shipped via UPS, FedEx, DHL, USPS, or another parcel carrier.

Once your order leaves the warehouse, delivery typically takes approximately 1–6 business days, although USPS and certain destinations may require additional time.

A signature may not be required for small-parcel deliveries. Whether a package is left without a signature is ultimately at the carrier's discretion.

Customers are responsible for providing a safe and secure delivery location. Once tracking information from the carrier confirms that a package has been delivered to the address provided with the order, Makenzie Bailey is not responsible for packages that are subsequently lost, misplaced, or stolen.

We encourage customers to monitor tracking information and make appropriate arrangements to receive their packages.

Self-Service Freight Delivery

Larger or heavier merchandise may require delivery by a freight carrier rather than a traditional parcel service.

Self-Service Freight Delivery generally means that the item will be delivered to the designated delivery point, but does not include moving the merchandise into your home or to its final location.

These items may be large and heavy, and customers should arrange for adequate assistance to move the merchandise after delivery.

Freight carriers typically contact customers to arrange a delivery appointment within a designated delivery window. Delivery appointments are generally available Monday through Friday during normal business hours, although availability varies by carrier and location.

White Glove Delivery

Many oversized, heavy, or fragile furnishings are delivered using a White Glove freight service.

White Glove delivery generally includes a two-person delivery team bringing the merchandise into the home. The exact level of service—including placement, stairs, assembly, packaging removal, and room-of-choice delivery—may vary by carrier and item. Please contact us before ordering if you require a specific level of delivery service.

White Glove shipments often travel through a network of freight and delivery terminals before reaching their final destination. Transit and scheduling can take approximately 2–6 weeks after the item leaves the manufacturer's warehouse, depending on the delivery location and carrier schedule.

Once the merchandise reaches the local delivery terminal, the carrier will contact you to arrange a delivery appointment.

White Glove and freight delivery dates are estimates and cannot be guaranteed by Makenzie Bailey.

Delivery Access & Customer Responsibility

It is the customer's responsibility to determine before ordering whether an item will fit through all necessary entry points and into its intended location.

Please carefully measure:

Product dimensions are provided whenever available to assist with planning.

Makenzie Bailey is not responsible for merchandise that cannot be delivered or placed in its intended location because of size, access restrictions, building requirements, or other conditions at the delivery location.

Additional charges resulting from failed delivery attempts, missed appointments, re-delivery, storage, special handling, difficult access, or other circumstances related to the delivery location may be the responsibility of the customer.

Inspecting Your Delivery

Please inspect all shipments immediately upon delivery.

Before opening the package, we strongly recommend photographing all sides of the box, carton, crate, or other packaging as it was received. These photographs are important documentation if concealed shipping damage is discovered after opening.

If you notice dents, tears, punctures, crushed corners, water damage, broken packaging, or any other visible signs of damage:

  1. Photograph the unopened package before opening it.
  2. Photograph all visible damage to the box, carton, crate, or packaging.
  3. For freight deliveries, ask the driver to clearly note the damage on the delivery receipt before you sign for the shipment.
  4. If possible, write “DAMAGED” or “SUBJECT TO INSPECTION – POSSIBLE CONCEALED DAMAGE” on the delivery receipt.
  5. After opening, photograph the entire item as well as detailed close-up photographs of all damage.
  6. Keep all original boxes, crates, packing materials, labels, and damaged merchandise until the claim has been completely resolved.
  7. Email the photographs, your order number, and a description of the damage to carey@makenzie-bailey.com within 5 days of delivery.

You may also contact us at 832-729-4540 for assistance.

Damaged or Defective Merchandise

Furniture and décor are carefully inspected and packaged by our manufacturers; however, damage can occasionally occur during transit.

All damage or defects must be reported to Makenzie Bailey within 5 days of delivery.

A damage claim must include sufficient photographic documentation, including:

Do not discard the original packaging. Carriers and manufacturers may require the original box, crate, and packing materials when evaluating a claim.

Failure to report damage within the required time period, failure to retain the original packaging, or failure to provide adequate photographic documentation may prevent Makenzie Bailey from obtaining reimbursement or replacement from the carrier or manufacturer and may result in the claim being denied.

Please do not assemble, install, alter, repair, or use damaged merchandise before contacting us, as doing so may affect the claim.

Damage Claims & Resolutions

Reporting an item as damaged does not automatically entitle the customer to a refund.

Depending on the nature and extent of the damage and the manufacturer's or carrier's policies, the appropriate resolution may include:

Makenzie Bailey will work with the manufacturer and/or shipping carrier to determine the appropriate resolution.

Returns

We want you to love your Makenzie Bailey purchase. Eligible merchandise may be returned within 7 days of delivery.

You must contact Makenzie Bailey within 7 days of delivery to request return authorization and instructions before returning merchandise.

Merchandise returned without prior authorization may not be accepted.

To qualify for a return, the item must be:

Customers are responsible for all return shipping and freight charges, including any insurance or special handling required to return the merchandise safely.

Original shipping, freight, White Glove, delivery, and other shipping-related charges are non-refundable.

We do not charge a restocking fee on most eligible returns. However, certain manufacturers or specialty products may impose a restocking fee. If applicable, this will be communicated as part of the return authorization process.

Once an authorized return has been received and inspected, an eligible refund will generally be processed within 24 hours following approval of the returned merchandise. Bank and credit card processing times may vary.

Non-Returnable & Final Sale Items

The following merchandise is not eligible for return or exchange:

Natural Materials & Handcrafted Products

Many Makenzie Bailey products are handcrafted, hand-finished, vintage-inspired, or made using natural materials such as wood, marble, stone, horn, bone, shell, glass, metals, woven materials, and other natural elements.

Variations in color, veining, grain, texture, pattern, dimensions, finish, distressing, or other natural characteristics are expected and are not considered defects.

Handmade and hand-finished merchandise may also vary slightly from product photography or from one piece to another. These variations are part of the individual character of the product and generally do not qualify as damage or defect.

Product Images & Color

We make every effort to accurately represent our merchandise online. However, product colors and finishes may appear differently due to photography, lighting, computer monitors, mobile devices, and individual screen settings.

Minor variations between online images and the merchandise received are not considered defects.

Order Changes & Cancellations

Orders may begin processing with our manufacturers shortly after they are placed.

If you need to change or cancel an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been submitted to the manufacturer.

Custom, personalized, made-to-order, special-order, and other Final Sale merchandise cannot be canceled once production or manufacturer processing has begun.

Acceptance of These Terms

By placing an order with Makenzie Bailey, the customer acknowledges and agrees to the applicable shipping, delivery, damage, and return policies stated above.

Makenzie Bailey reserves the right to evaluate returns and damage claims based on the circumstances of the order, condition of the merchandise, documentation provided, and applicable manufacturer and carrier requirements.

For questions regarding shipping, delivery, returns, or damage claims, please contact:

Makenzie Bailey
Email: carey@makenzie-bailey.com
Phone: 832-729-4540